News Paper: Business Recorder
KARACHI (July 23 2010): The Secretariat of Federal Tax Ombudsman (FTO) will set up eight facilitation centres across the country to expand its outreach to the aggrieved taxpayers. In response to a letter of the Karachi Sales Tax Bar (KSTB), the FTO secretariat has informed that the office is planning to establish eight facilitation centres at various cities including Islamabad, Lahore, Karachi, Quetta, Peshawar, Faisalabad, etc to flush out cases immediately.
The secretariat further said that the section 33(1) of FTO ordinance and FTO Regulation No 11 (1) and (2) have enabled the secretariat to entertain emergent cases instantly without following normal procedures. It said the FTO office is making all out efforts to avoid cumbersome and lengthy formal procedures for seeking justice by the taxpayers besides adopting unbiased and professional approaches to decide matters.
Therefore, the department is taking bold steps to improve and modify the performance to achieve the highest standards in terms of number and quality of recommendations to the Federal Board of Revenue (FBR). The decision to establish eight facilitation centres across the country is one the measures to idealise the vision and mission of FTO office.
Moreover, it said the core purpose of FTO is to diagnose, investigate, redress and rectify any injustice done to a person through maladministration by functionaries administering tax laws and termed it as mandatory for good governance.
It said that an advisory committee is also being set up for soliciting ideas to make the complaint redressal system more efficient, effective and taxpayers' friendly. It also said that the department is striving to launch a web-based online complaints system by end of current year.
-www.brecorder.com
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